TERMS & CONDITIONS

THE WEBSITE, BEDSTRAW AND MADDER AND YOU

INTRODUCTION 

This Website (www.bedstrawandmadder.com) (the " Website"), is owned by and operated by or on behalf of Bedstraw and Madder (UK) Ltd (" Bedstraw and Madder", " we" or " us") with delivery services provided by Brand Hangar  Ltd (" Brand Hangar "). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 07791629357 or by email at help@bedstrawandmadder.com

or by post using the address given below.

Bedstraw and Madder

The Potting Shed

Chilcombe

Bridport

Dorset

DT64PN

Company Registration Number 11357123

VAT Registration Number 313891403

OFFER TERMS AND CONDITIONS

CURRENT OFFERS

FREE STANDARD UK DELIVERY ON ORDERS OVER £50

Free standard delivery (normally £2.99) applies to online, telephone and store mail orders to the UK mainland only. Offer applies when order value, net of discounts or promotions, equals £50 or more.

Please note that bespoke monogramming are excluded from order values for the purposes of this offer. 

FREE DELIVERY ON EUROPE ORDERS OVER £75

Free delivery applies to online orders to our list of Europe countries from £7 only. Please see our international delivery page for details. Offer applies when order value, net of discounts or promotions, equals £75 or more.

FREE DELIVERY ON REST OF WORLD ORDERS OVER £100

Free delivery applies to online orders to any of Rest of World countries and Europe countries from £20 only. Please see our international delivery page for details. Offer applies when order value, net of discounts or promotions, equals £100 or more.

USE OF WEBSITE

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Bedstraw and Madder have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Bedstraw and Madder for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

ORDERS

PLACING AN ORDER

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 07791629357, by email at help@bedstrawandmadder.com or by post using the address given above. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.

By placing an order via this Website you are making an offer to Bedstraw and Madder to purchase the goods detailed in your order upon the terms described in your order.

By placing an order for the delivery of goods via this Website: For delivery destinations within the UK,  EU and rest of the world you are making an offer to Brand Hangar Ltd (with Bedstraw and Madder acting as agent) for Brand Hangar Ltd to deliver the goods detailed in your order upon the terms described in your order; and

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Bedstraw and Madder for the sale and delivery of our goods (and between Brand Hangar for the delivery of goods within the EU, as applicable) will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order for any made to order items. For all other types of products, your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your legal rights.

Prices and availability of goods are subject to change without notice.

DELIVERIES

Please note that a delivery charge will be added to your order value where appropriate Bedstraw and Madder shall receive such delivery charge on behalf of Brand Hangar in relation to the delivery of the goods within the UK, EU and Rest of the World Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. Neither Bedstraw and Madder nor Brand Hangar can accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

GIFT CARD

The Bedstraw and Madder gift cards can be used or redeemed online (Subject to website terms and conditions). Gift cards may be exchanged for goods the price of which being equal to or lower than the balance or value of the Gift card. Gift card can be used as a complete or partial payment. If a purchase exceeds the redeemer's Gift card balance or value, the remaining amount must be paid with another method of payment. If any item purchased with Gift card is subsequently exchanged for an item of a lower price or refunded, any money owing to you will be refunded via the form of Gift card originally used for such purchase.

Gift card cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift card. Gift card cannot be used to purchase other Gift card. Gift card is not cheque guarantee, credit or charge cards.

Gift card cannot be returned or refunded, except in accordance with your legal rights.

Bedstraw and Madder shall not be liable or responsible for lost, stolen, destroyed or damaged Gift card, or if Gift card is used without your permission. Bedstraw and Madder is unable to replace Gift card if lost or stolen.

Bedstraw and Madder shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure.

Bedstraw and Madder reserves the right to refuse to accept any Gift card(and to take alternative forms of payment) which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.

By purchasing, using or accepting Gift card you confirm your acknowledgement and acceptance of these terms and conditions. Bedstraw and Madder reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift card, if, in its discretion, it deems such action necessary. This does not affect your legal rights. Bedstraw and Madder is the sole issuer and obligator to you. Bedstraw and Madder may assign its issuer duties without recourse.

The remainder of these Terms shall apply to all purchases of goods made using Gift card. To the extent that there is any conflict or inconsistency between the Terms and these Gift card Terms, these Gift card Terms shall take precedence prevailing over the provisions of the Terms.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.

YOUR RIGHT TO CANCEL

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. This includes the delivery fees of the Brand Hangar for which we will refund the equivalent amount charged by them for delivery. You will then need to return the item(s) either to one of our stores (except concessions in department stores) or by post. Parcels returned by post are returned at your own cost.

OUR RETURNS POLICY

If you are not entirely happy with the goods that you have chosen you may return them to us within 14 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or misdescribed products.

If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty. Return of an item is at your own cost unless the item is faulty. 

Please note underwear is non-returnable.

RETURNING YOUR ITEMS

Whether exercising your legal right to cancel or returning a product under our returns policy, certain items cannot be returned, for example, for hygiene reasons. 

Please enclose your completed returns form on the reverse of your delivery note.

Please post your items back to our returns department:

Returns Department 

Bedstraw and Madder

The Brand Hangar

Advantage One

Third Avenue

Milton Keynes

MK11DR

CUSTOMS AND IMPORT DUTIES

All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

GENERAL TERMS AND CONDITIONS

DISCLAIMER & LIMITATIONS OF LIABILITY

Bedstraw and Madder does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Bedstraw and Madder nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bedstraw and Madder or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Bedstraw and Madder and any other associated company of Bedstraw and Madder as if references to Bedstraw and Madder included references to each such associated company.

While Bedstraw and Madder uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Bedstraw and Madder will not be responsible for any errors or omissions or for the results arising from the use of such information. While Bedstraw and Madder takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Bedstraw and Madder will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Bedstraw and Madder does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Bedstraw and Madder. The entire liability of Bedstraw and Madder under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Bedstraw and Madder will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Bedstraw and Madder may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Bedstraw and Madder.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Bedstraw and Madder or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Bedstraw and Madder; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them. 

LAW AND TERRITORY

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.